As part of the standard cooperation agreement, our technicians maintain service readiness from Monday to Friday 9:00 AM to 5:00 PM, excluding public holidays. It may be adjusted with long term contract.
Visits during off-hours are also possible, both at night and on weekends, if needed. They are then settled according to individual valuation.
The maximum response time to a reported fault is consistent with the selected SLA variant, although we always try to respond to notifications as soon as possible after receiving them.
A team of specialists with diverse knowledge in the field of information technology is assigned to service your company, and orders are taken by technicians with knowledge in the field of service for a given category, e.g. computer networks, servers or ERP system support.
Assistance is provided first by phone and remote access, and if necessary by a specialist visit on site.